Verified answer

Either use a different USP port or look in the manual. See if it pops up on the "My Computer" page as a removable drive.

Then try to reset your computer and your phone. If that doesn't work, then you'll need to call the provider or go to the store you bought it from and tell them. It could be the cord. :(

First you need to set-up the S to allow you to "drag 'n drop" using Windows explorer or My Computer.

Here's how..

From "Applications"--> SETTINGS--> scroll to bottom of list -->ABOUT PHONE --> USB SETTINGS

and touch MASS STORAGE

Now plug the phone into PC/laptop with the supplied USB lead, the USB symbol will then appear on the phone screen, top left.

Touch the symbol and a grey flap will appear along the top of the screen, slide the flap down the screen and touch the USB CONNECTED box

Touch MOUNT on the dialogue box which appears.

Now go to your PC/ laptop and open Windows Explorer ("Windows Key" plus "E")

The phone should show in the left pane as a new drive letter.

If you have a memory card inserted, it will also show as a new drive letter.

With maximum Android phones after the hot replace they have a characteristic that once you plug it into the computer you may want to be brought on on your SII that you'll turn it into USB Mass storage mode. This mode permits you to get excellent of entry to the SD Card of your telephone and move to and out of your SII. If the prompt does not arise then going into Settings - storage - turn on USB Mass storage (Or some thing alongside those strains)... wish it helps

Just because the cord charges the phone doesn't mean the data portion of the USB cord works.

But try this :

Settings → About phone → USB settings → Mass storage.